Privacy Policy
Alfa Furniture – Privacy & Data Protection Policy
Alfa Furniture (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding the personal
information you provide to us. This Privacy Policy outlines the types of personal information we collect,how it is used, stored, shared, and your rights under applicable laws, including the Privacy Act 1988
(Cth) and the Australian Privacy Principles (APPs). By using our website or purchasing our products, you
consent to the practices described in this policy.
1. Information We Collect
We may collect personal information from you in the course of your interaction with Alfa Furniture,
including but not limited to:
• Contact Information: Name, email address, phone number, and mailing address.
• Order Information: Products purchased, transaction details, delivery addresses, payment details
(processed securely by third-party providers – we do not store full credit card numbers).
• Website Usage Data: IP addresses, browser type, pages visited, time spent on pages, referring
websites, and clickstream data collected via cookies and analytics tools.
• Marketing Preferences: Opt-in status for newsletters, promotions, or other communications.
2. How We Use Your Information
We may use your personal information for the following purposes:
1. 2. 3. 4. 5. Order Fulfilment: To process, pack, and deliver your purchases efficiently.
Customer Service: To respond to inquiries, complaints, or service requests.
Marketing & Promotions: To provide information about products, special offers, newsletters,
and promotions (only if you have opted in).
Website Improvement: To analyse website usage, improve our online experience, and optimise
content.
Legal Compliance: To comply with legal obligations, including tax and consumer law
requirements.
3. Cookies & Tracking Technologies
Our website may use cookies, pixel tags, and other tracking technologies to:
• Remember your preferences and login information,
• Analyse website traffic and user behaviour,
• Tailor marketing and promotional content,
• Improve website functionality and performance.Most web browsers allow you to control cookies through your browser settings. Disabling cookies may
affect the functionality of our website.
4. Disclosure of Information
We may disclose your personal information to third parties where necessary to provide our services,
including:
• Payment Processors: Securely process payments and prevent fraud.
• Delivery and Logistics Providers: For order fulfillment and delivery tracking.
• IT and Hosting Providers: To manage our website and data storage securely.
• Legal Authorities: Where required by law or to protect our legal rights.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5. Data Security
We take all reasonable measures to protect your personal information from misuse, interference, loss,
unauthorised access, modification, or disclosure. This includes:
• Secure server infrastructure and encrypted connections (SSL),
• Limited access to personal information by authorised personnel only,
• Regular audits and security reviews.
6. Data Retention
We retain personal information for as long as necessary to:
• Fulfill the purposes for which it was collected,
• Comply with legal obligations,
• Resolve disputes or enforce agreements.
After this period, your information will be securely deleted or anonymised.
7. Marketing Communications
• You may choose to receive promotional emails, newsletters, or SMS messages from us.• You may unsubscribe at any time by following the opt-out instructions in emails, or by
contacting us directly.
• We will not send marketing communications to individuals who have opted out, unless required
by law.
8. Your Rights
Under the Privacy Act and the APPs, you have the right to:
1. 2. 3. 4. Access: Request access to personal information we hold about you.
Correction: Request correction of inaccurate, incomplete, or out-of-date information.
Withdrawal of Consent: Withdraw consent for marketing communications at any time.
Complain: Lodge a complaint if you believe we have breached the Privacy Act.
To exercise these rights, please contact us at: alfafurniture@live.com.au
9. Third-Party Services
Our website may include links, integrations, or services provided by third parties. We are not
responsible for the privacy practices of these third parties. We encourage you to review their privacy
policies before sharing any personal information.
10. International Data Transfers
If you access our website from outside Australia, your personal information may be transferred to and
stored in servers located overseas. We will ensure that such transfers comply with applicable privacy
laws and are protected using appropriate safeguards.
11. Children’s Privacy
Our website and services are not directed to children under 16. We do not knowingly collect personal
information from children. If you believe we have collected information from a child, please contact us
immediately to request deletion.12. Policy Updates
Alfa Furniture may update this Privacy Policy from time to time. Updates will be published on our
website with the effective date clearly displayed. Your continued use of our website and services
constitutes acceptance of the updated policy.
13. Contact Information
For all privacy-related enquiries, access requests, complaints, or feedback:
Email: alfafurniture@live.com.au
Phone: (07) 3344 2602
Address: Unit 2/103 Bradman Street, Acacia Ridge, QLD 4110